The SAP Utilities (IS-U) component is an addition to the SAP ERP system - a sales and information system that supports all business processes and utility services of a utility company. You can use IS-U for managing and billing residential, commercial, industrial, and prospective customers. This component also enables the managing and billing of customers who receive services, purchase goods, or pay fees and taxes. The key IS-U processes are
- Managing master data,
- Meter replacement and certification,,
- Meter reading,
- Energy data management,
- Energy portfolio management,
- Advanced metering infrastructure,
- Contract Accounts Receivable and Payable,
- Billing and Invoicing,
- Customer relationship management,
- Mobile support.
The company Sapphir d.o.o. fully integrated the SAP IS-U solution into the Slovenian data exchange system between retailers and DSO.